Good Riddance, Pure Med Spa

See my previous posts on Pure Med Spa here and here.

I am writing an article on Pure Med Spa.  For info, please click here.

Last summer, I stopped into a local spa to inquire about Botox treatments.  After being told the price, I asked to schedule an appointment.  I was informed that I would need to provide a $50 deposit to hold the appointment, and that if I did not cancel within twenty-four hours of the appointment, I would forfeit the deposit.  Seeing no problem with this policy, I scheduled an appointment for the following week.  The company was Pure Med Spa, also known as GRF Medspa.

That afternoon, I decided I no longer wanted the appointment.  I called to cancel the appointment and to request a refund of my deposit.  I was informed that Pure Med Spa does not provide refunds.  I asked to speak with the manager who was not available.  I left a message and waited angrily for her to contact me.

In the meantime, I did a little statutory research and discovered that my state has an act to protect consumers from shady spa practices.  Among other things, the act allows for full refunds of any procedures if they are cancelled within 72 hours of making an appointment.  To comply with the statute, it is necessary to send a letter stating the intent to cancel and requesting a full refund.  I immediately wrote such a letter and sent it to Pure Med Spa.

That afternoon I spoke with the manager.  After haggling for twenty minutes, I informed her that I had written her company in compliance with the statute and that if I did not receive a refund, I would be filing suit in small claims court.  I also told her I was a writer and would write about my experience on my blog.  I did not think Pure Med Spa would like the negative publicity.

The manager said she would try to get me a refund.  After another wait, she called me back to tell me the fifty dollars would be refunded to my debit card.  I thanked her and hung up.  I did not stop payment on my debit card because I thought the matter would be handled and the cost to stop payment would have been twenty-five dollars.  It seemed a steep price to pay.

Twenty-five dollars would have been better than the nothing I have ever received from Pure Med Spa.  I honestly believe the manager in the store thought her company would refund the money.  Every time I spoke to her she was even more apologetic and her apologies were genuine.

The timing of this situation was not great for me.  I left to move to Hawaii a month afterwards.  I was tracking to see if the refund arrived, and would call to speak to the manager, but because I was not in Portland where the spa was located, I could not go in and work something out in person.

In September, frustrated by the entire situation, I wrote a blog post about my experience.  I stated my intent to sue in small claims court.  I received a lot of responses from other people who had much worse situations than mine.

Through my blog I am able to track the searches people use to find my blog and to see which posts are read the most.  By far the posts on Pure Med Spa get the most attention.  Dozens of people read these posts every day.  I have gotten several comments from readers whose experiences were terrible.  One woman has a droopy face from improperly administered Botox.  Another was an employee who spoke of their terrible treatment of her and other employees.  A graduate student writing on Pure Med Spa contacted me to see if I would forward her information to people who contacted me.  The posts continue to get tons of attention.

I was planning on suing Pure Med Spa in small claims court when I returned to Portland next week.  Unfortunately, I heard the company filed for bankruptcy under the name GRF Medspa.  I looked up their case.  They filed chapter 11 in the district of Georgia.  Their case number is 08-85038-crm.  Their filing date was December 4, 2008.  Also unfortunately, they have not yet filed all the required paperwork.  It is not due until December 19, so I could not view the details of their case.  If they do not file the necessary paperwork within the alloted time, their case will be dismissed.

If you have a potential claim against Pure Med Spa, I urge you to contact the Bankruptcy Court and ask to be listed as a creditor.  When you are notified to file a claim, do so.  It is not difficult to file the claim paperwork.  In some districts it can even be done online.

Also contact the bankruptcy trustee assigned to the case and tell your story.  His name and address are:  Thomas Wayne Dworschak, Office of the U. S. Trustee, Room 362, 75 Spring Street, SW, Atlanta, GA 30303, (404) 331-4437 – ext. 145
Email: thomas.w.dworschak@usdoj.gov.

Write clearly and concisely.  Be sure to him all the information related to your case including dates and the amounts you paid.  Maybe if enough people provide this information, the trustee will pursue a class action claim against these crooks.  In this way perhaps the trustee can collect more to distribute to all their creditors.

Pure Med Spa should be put out of business.  Its CEO and any other associated with ripping people off should go to jail.  I am going to be here writing anything I can to work towards that end.  If you have a story you would like me to post for you, I would be happy to.  A company like Pure Med Spa does not need to be in business.  Let’s do what we can to get rid of them.

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