I bought a computer from Happy Hamster after struggling to maintain an old laptop I use for work years past its sell-by date. When it finally crashed, they managed to scrape some material from the hard drive for me. Windows 10 had recently reared its ugly head and, upon hearing my complaint that I did not want a computer with Windows 10 on it, sold me a business-class laptop with Windows 7. I paid more than I would have for something at Costco or the like, but figured with the warranty from HH and Windows 7, what could go wrong?
Plenty, as it turned out. The thing started crashing nearly immediately. I took it into HH. They blamed my anti-virus software, highly rated anti-virus software a close friend has used without issue for years. I removed the anti-virus software. The issues persisted. Blue screen 2-3 times a day. Crashing constantly. I took it in again. And again. And again. Each time, they blamed something in the software, everything BUT the computer (which turned out to be refurbished, not new, but whatever). They tried to sell me their service to seek out dangerous viruses, because that had to be the problem. It couldn’t possibly be that the computer they sold me was a lemon. They finally said they could send it back to the manufacturer, which would take at least a week. Now, maybe all of this wouldn’t be such a problem for some people. Doubtful, but it’s possible. However, I used this computer for work. My livelihood depended on it. In addition, I was in a master’s program and using it for school too. In no way was it possible to be without it for a week. I didn’t have another computer to use as a backup. I didn’t have $800 to throw at another computer. Never once did they offer a loaner or offer an exchange. They just kept shaking their heads and doing really nothing at all.
Finally I took it to another shop who set up another user and charged me $250 to do so, something HH had done during one of my many visits and had not worked. It didn’t work this time either. They also wanted to reinstall Windows, something I would have done, too. However, since the install disks weren’t given to me by HH, neither of us were able to do so without, you guessed it, sending it back to the manufacturer. One thing they did confirm and determine was that none of this was being caused by some big, bad virus, HH’s go-to answer for all I was experiencing. I finally determined I was going to have to suffer through until I really had a week to send it back to the manufacturer.
Nearly a year later, and close to the year warranty deadline, after dutifully backing everything up 20 different ways, I was able to leave the computer for a week while I went on vacation. I took it into HH, gave them the mile-long list of trouble I had been documenting since minute one. (Every time the thing blue screened on me, I would save the report Windows gave of the problem.) When I returned from vacation, it turned out they had not sent it off to the manufacturer, but had reinstalled Windows. I brought the computer home and the blue screen issues had resolved. Yet immediately upon return, any time I booted up the computer, I was shown yet another warning, that my battery capacity was “dangerously low” and that I needed to do something about it. The one day I took the thing off electric power and ran it on the battery, it died within ten minutes. I dashed off an email to HH asking why the battery suddenly had no capacity. I was told that batteries are notoriously iffy that way and I could get a new one for about 40 bucks. This for a battery I had been using less than a year, and mostly plugged in.
I have no faith in Happy Hamster. They might be able to recover lost data for people, but don’t buy their computers. If the computer you buy from them does not work, they will not fix it or replace it. They will give you the runaround and expect you to figure it out alone. If I were reviewing them, I would give them 2 stars instead of 1 only because the one fellow with whom I mostly interacted was extremely sweet and polite. I really liked him. Happy Hamster I don’t like. Not one bit. Today I spent 35 minutes getting into my computer after another, yet ANOTHER blue screen. What a joke.