I used BedandBreakfast.com, also Inns.com, to locate a B & B in Barcelona. The reviews for the B & B I ultimately chose were fantastic, not one bad one in the bunch. They raved about the owner, the cooking, the facilities, all of it. I sought reviews on other sites, but there weren’t many available for the place I wanted to stay. After searching for a month and gathering quotes, I made my choice, primarily based on the information on BedandBreakfast.com, as well as the email conversations I had with the owner.
Unfortunately, our experience did not line up with our expectations, so much so that when we returned home, I wrote a diplomatic, but negative review. The owner wasn’t there. The woman who replaced her was nasty. The only breakfast was a couple of slices of bread with jam. The location was a good one for Barcelona, but was situated next door to a fire station, not exactly relaxing for a vacation. And the rooms had no air conditioning or fans, which was next to impossible to tolerate during August.
After I wrote the review, I received a message back from BedandBreakfast.com asking for proof I stayed at the B & B. I sent the confirmation email from the owner. Not good enough. I sent the Paypal receipt for the deposit. Not good enough. I even sent a photo of us in the room. Not good enough. We had paid in cash, and since the owner was not there and her replacement could not understand my request for a receipt, I had no further proof. They would not post the review. I have sent the owner 6 requests for a receipt, but except for one response in which she claimed to be out of town and that she would send one upon her return, I have had no response. BedandBreakfast.com claimed I could have been a competitor trying to bring down that B & B. Right. I fabricated emails with the owner, I sent $45 through Paypal to some fabricated account. I made up the whole thing, just to give a bad review? It’s ridiculous.
Don’t trust BedandBreakfast.com. I looked through their listings, and could not find any negative reviews. They filter them out. Don’t use their site to make your travel decision because you won’t be getting an accurate picture. Their site lies.